Frequently Asked Questions
Everything you need to know about bringing Mitzi home.
What is the standard shipping timeframe for furniture?
In-stock items typically ship within 3-5 business days. Larger furniture pieces delivered via white-glove service may take 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Mitzi ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
Sustainability is at our core. We partner with artisans who use FSC-certified wood, recycled textiles, and eco-friendly finishes whenever possible.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm and Klarna for larger purchases.